Frequently Asked Questions

What is your shipping Policy? 

FOR PRINTS

Prints of Cindy Douglass artwork are created by a third party printer. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order type	Production Time	Standard Shipping	2 Day Shipping	Next Day Shipping
Paper or Canvas (print only)	5 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days
Acrylic or Metal (print only)	5 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days
Print & Frame Presentations	5 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days
Custom Canvas Art	5 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days
Sample Packs	3 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days

* Business Days are Mon. - Fri. 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes. Those are produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price of FINE ART PRINTS and MERCHANDISE is calculated based on weight coefficient of each item.  Please see your shopping cart for the actual shipping price.

WHAT IS YOUR SHIPPING POLICY? 

FOR ORIGINALS & LIMITED EDITIONS

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

( Please note that actual shipping prices may change without notice. )

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

For prints, Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.

Originals could possibly be shipped overseas from the USA, but that would need to be arranged via the contact form.

QUALITY ISSUES: We will provide a no charge replacement (or refund at our discretion) for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. Please contact Cindy with your order number and photos of your concern. 

SHIPPING ISSUES: We will provide a no charge replacement  (or a refund at our discretion) for any orders damaged in shipping.  Please contact Cindy with your order number and images of  your concern. 

ORDER CANCELLATIONS OR EXCHANGES: There’s a 20% restocking fee that is applied for any order canceled or exchanged. IF you are a designer or decorator and need special consideration, please contact Cindy Douglass with your needs BEFORE placing your order. Thank you.

CAN I CANCEL MY ORDER? 

You can cancel it if your order has NOT already gone into production . Please contact Cindy as soon as possible with your order number if you need to cancel your order. Once the print order has gone into production, there is a 20% restocking fee applied for any order canceled or exchanged.

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days.

HOW DO I RETURN MY PACKAGE?

If we request that you return the package, you will get guidance on how to pack and where to return the item.

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days.